Contact the Marbletree Docs sales team for pricing, a demo, procurement support, and enterprise plans.
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Answers to questions you might have about Marbletree Docs.
Marbletree Docs is an AI-assisted documentation platform that turns Slack threads, support tickets, and meeting notes into a structured, searchable help center. Teams keep docs current without a dedicated writer.
Marbletree Docs is built for support, success, and engineering teams that maintain documentation. Turn scattered answers into one searchable help center.
Marbletree Docs is SOC 2 Type II certified and offers private, no-training AI inference so your content is never used to train shared models.
Yes. Marbletree Docs integrates with Slack, Zendesk, Notion, and GitHub, and offers an API so you can connect the tools you already use.
Yes. Marbletree Docs is designed for support, success, and engineering teams that maintain documentation and works out of the box — most teams are set up the same day, and our team helps with onboarding.
The short version — see the pricing cards above for prices.
| Capability | Starter | Advanced | Enterprise |
|---|---|---|---|
| Core platform | ✓ | ✓ | ✓ |
| Slack integration | ✓ | ✓ | ✓ |
| Email support | ✓ | ✓ | Priority |
| Reporting & dashboards | Basic | Advanced | Custom |
| SSO (SAML / OIDC) | — | ✓ | ✓ |
| SCIM provisioning | — | — | ✓ |
| Audit logs & SIEM export | — | ✓ | ✓ |
| Data residency (EU / US) | — | — | ✓ |
| Dedicated success manager | — | — | ✓ |
| 99.99% uptime SLA | — | — | ✓ |
Switch to an annual contract and pay 15% less than monthly. Available on every paid plan.
Series A-and-earlier startups under 50 employees get 50% off the first year of Marbletree Docs. Apply through sales.
Verified educational institutions and registered nonprofits get 50% off any plan, every year, no expiry.
Customers over a certain volume tier of knowledge base platform usage receive automatic tiered pricing. The break-points are documented in your contract.
The honest counter-list — things you won't have to negotiate around.
Marbletree Docs prices on the metric that scales with value — never on the number of seats you add.
SAML and OIDC SSO are available on every paid plan, not gated behind an Enterprise upgrade.
Marbletree Docs is funded by customer revenue. There is no ad model, no aggregated-data resale, no data brokers.
Cancellation is one click in the dashboard. Annual contracts can be cancelled and prorated, no email loops.
Marbletree Docs is priced per editor seat; readers are always free. The Team plan is a flat per-seat monthly price, the Business plan adds AI answer drafting and analytics, and Enterprise adds private model hosting and audit logs at a custom rate.
Yes. Every plan starts with a no-credit-card trial so support, success, and engineering teams that maintain documentation can evaluate Marbletree Docs before committing.
Absolutely — upgrade, downgrade, or move to an annual contract at any time, and changes are prorated automatically.
We offer annual-commit discounts, a startup program, and discounted education / nonprofit pricing. Volume pricing for larger teams is quoted individually.
Marbletree Docs never cuts off your service. Overages are billed at published per-unit rates and you can set a hard spend cap.
Yes. Enterprise adds SSO, SCIM, dedicated infrastructure, custom limits, and a 99.99% SLA. Pricing is quoted per company.
The fastest way to evaluate knowledge base platform pricing is to compare it to what it replaces, not to its list price. Customers consolidating multiple overlapping knowledge base platform tools usually find Marbletree Docs pays for itself in the first quarter — before any productivity gains.
Beyond consolidation, the second-order effects compound: faster onboarding for new hires, fewer hand-offs between teams, cleaner data flowing into the rest of your stack, and audit trails ready before security review asks. We document each of these in customer ROI reviews and would be happy to share the template before you decide.
Three real-world scenarios so you can ballpark Marbletree Docs for your team.
On the Starter plan, a team this size typically pays around $29/seat and stays well within the included usage. Most teams stay on Starter for 6–12 months before upgrading.
Most mid-market customers move to Advanced for SSO, advanced reporting, and the integrations beyond Slack. Annual commits include a 15% discount.
Enterprise pricing is quoted per company. It adds dedicated infrastructure, audit logs/SIEM export, data residency, and a 99.99% SLA — see the comparison above.
Try Marbletree Docs for 30 days — if it isn't the right fit, we refund every dollar, no questions. Enterprise plans add a 99.99% uptime SLA with credits, and we'll migrate your data from any incumbent knowledge base platform at no charge.